Patient experience

At MLK Community Healthcare and MLK Community Hospital we pride ourselves on exceeding expectations. From the award-winning quality of our care to the healthy and delicious food we serve patients and visitors, we want your experience to reflect our core values of caring, compassion, accountability, respect and excellence.

We know that a hospital stay can be stressful for you and your family. If at any time you have concerns or suggestions on how we can make your stay with us better, please reach out to our Patient Experience Department. You can reach them by email at feedback@mlkch.org or by calling 424-338-8859.

Thank you for putting your trust in us for your health care needs.

Dr. Elaine Batchlor
CEO, MLK Community Healthcare and MLK Community Hospital

Photo of Dr. Elaine Batchlor's signature

Welcome to MLK Community Healthcare

We are here to help you live a healthy life. No matter what stage of life you are in or what challenges you face, we are your partners in health.

View or download our patient welcome guide where you will find information on:

your personal care team
our service and program offerings
how to register for your patient portal for access to your care team
an insurance quick guide
community resources
and more

MLKCH patient welcome guide

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We are located at:

1680 E 120th Street
Los Angeles, CA 90059

Parking

Patients and visitors may park in Lot D, in front of the hospital. If you are bringing someone in for an emergency please use the parking lot after you drop them off at our Hope Emergency Center.

You have a whole team here

Doctors and nurses aren't the only ones working to keep you healthy during your visit. Behind the scenes, we have a whole team of specially-trained nurses, called care managers, who make sure that you:

see the right specialists
get the right medicine
find supportive services within and outside the hospital
have a plan for staying healthy once you leave

How to contact us

MLKCH strives to provide high quality care to all of our patients. If any patient has a hospital issue or concern, we encourage that patient to contact our Patient Experience office so we may learn more and address those concerns. The Patient Experience team can be reached at feedback@mlkch.org or at 424-338-8859. See the PDF document below to learn more about this process.

Grievance Process

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Non-discrimination statement

MLK Community Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. MLK Community Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Patient experience