Female Hospital visitors smiling

Patients & Visitors Experience

At MLK Community Healthcare and MLK Community Hospital we pride ourselves on exceeding expectations.  From the award-winning quality of our care to the healthy and delicious food we serve patients and visitors, we want your experience to reflect our core values of caring, compassion, accountability, respect and excellence.

We know that a hospital stay can be stressful for you and your family.  If at any time you have concerns or suggestions on how we can make your stay with us better, please reach out to our Patient Experience Department. You can reach them by email at feedback@mlkch.org or by calling 424-338-8591.

Thank you for putting your trust in us for your health care needs.

Dr. Elaine Batchlor
CEO, MLK Community Healthcare and MLK Community Hospital

Photo of CEO, Dr. Elaine Batchlor
Photo of Dr. Elaine Batchlor's signature

Welcome to MLK Community Healthcare.

We are here to help you live a healthy life. No matter what stage of life you are in or what challenges you face, we are your partners in health.

View or download our patient welcome guide below where you will find information on:

  • your personal care team
  • our service and program offerings
  • how to register for your patient portal for access to your care team
  • an insurance quick guide
  • community resources
  • and more 
Photo of a female patient with a male doctor

Find your way around

Open the map of our hospital.

If you need help finding something during your visit, please ask. Our friendly staff are available to help you.

Map

You have a whole team here

Doctors and nurses aren't the only ones working to keep you healthy during your visit. Behind the scenes, we have a whole team of specially-trained nurses, called care managers, who make sure that you:

  • see the right specialists
  • get the right medicine
  • find supportive services within and outside the hospital
  • have a plan for staying healthy once you leave
Three smiling women

What do you think?

Use the comment card in your hospital room to let us know what we’re doing right and what we can do better. After your visit, be sure to complete and return the patient survey you receive in the mail.

Latina woman filling out a form

How to contact us

MLKCH strives to provide high quality care to all of our patients. If any patient has a hospital issue or concern, we encourage that patient to contact our Patient Experience office so we may learn more and address those concerns. The Patient Experience team can be reached at feedback@mlkch.org or at 424-338-8591. See the PDF document below to learn more about this process.

Grievance Process
– EN