Patients & Visitors Experience

At MLK Community Healthcare and MLK Community Hospital we pride ourselves on exceeding expectations. From the award-winning quality of our care to the healthy and delicious food we serve patients and visitors, we want your experience to reflect our core values of caring, compassion, accountability, respect and excellence.

We know that a hospital stay can be stressful for you and your family. If at any time you have concerns or suggestions on how we can make your stay with us better, please reach out to our Patient Experience Department. You can reach them by email at feedback@mlkch.org or by calling 424-338-8591.

Thank you for putting your trust in us for your health care needs.

Dr. Elaine Batchlor
CEO, MLK Community Healthcare and MLK Community Hospital

Photo of Dr. Elaine Batchlor's signature

Cafeteria & Room Service Spiritual Care Interpreter Services

How to contact us

MLKCH strives to provide high quality care to all of our patients. If any patient has a hospital issue or concern, we encourage that patient to contact our Patient Experience office so we may learn more and address those concerns. The Patient Experience team can be reached at feedback@mlkch.org or at 424-338-8591. See the PDF document below to learn more about this process.

Grievance Process

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Find your way around

Open the map of our hospital.

If you need help finding something during your visit, please ask. Our friendly staff are available to help you.

You have a whole team here

Doctors and nurses aren't the only ones working to keep you healthy during your visit. Behind the scenes, we have a whole team of specially-trained nurses, called care managers, who make sure that you:

see the right specialists
get the right medicine
find supportive services within and outside the hospital
have a plan for staying healthy once you leave

What do you think?

Use the comment card in your hospital room to let us know what we’re doing right and what we can do better. After your visit, be sure to complete and return the patient survey you receive in the mail.